Terms and conditions of use

In accordance with article L.121-21 of the French Consumer Code, the consumer has a cooling-off period of 14 (fourteen) days to exercise his right of withdrawal. This period runs from the date on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods.

For orders involving several goods delivered separately, the withdrawal period runs from the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good.

The consumer informs EFYDIS of his decision to withdraw by sending, before the expiry of the period provided for in Article L. 121-21, a withdrawal form of his choice, unambiguous, expressing his desire to withdraw.

In order to facilitate the exercise of the right of withdrawal, the Customer may contact Customer Services in advance by e-mail or telephone.

Restriction on the right of withdrawal:
In accordance with Article. L. 121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts :

“1° The supply of goods made to the consumer’s specifications or clearly personalized (in particular computers assembled to the customer’s requirements)
2° The supply of goods likely to deteriorate or expire rapidly;
3° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (this information is provided on the product data sheets concerned).
“4° The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
5° The supply of digital content not supplied on a tangible medium whose performance has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

Terms of return:
The individual consumer customer returns or restitutes the goods to EFYDIS, without undue delay and, at the latest, within fourteen days of communication of his decision to withdraw in accordance with Article L. 121-21-3 of the Consumer Code.

The cost of returning the goods is borne by the Customer, who is free to choose the method of transport to return the Product(s) to EFYDIS.

The transfer of risk will take place upon receipt of the Product(s) at the EFYDIS warehouse, after verification of their condition. Depending on the mode of transport chosen, the Customer is responsible for the packaging and conditioning of the Products so that they can travel without risk of deterioration.

If the Customer makes use of his right of withdrawal, the Product must be returned in its original packaging and accompanied by any accessories and instructions. The returned product must also be in perfect condition. The responsibility of the consumer is engaged in case of handling other than those necessary to establish the nature, characteristics and proper functioning of the good.
Any return of incomplete, spoiled or damaged Products will authorize EFYDIS to seek compensation from the Customer for all damages.

Products must be returned to the following address:
EFYDIS / Chemin’Arte

684 route de la cote Saint André

38260 La Frette

Or to another address to be specified by the seller.

Reimbursement:
The price of the Products, as well as any transport or logistics costs incurred by the Customer in placing the initial order (within the limit of the standard delivery rate proposed in the Customer’s shopping basket), will be reimbursed within 14 days of the date on which the Customer expresses his/her wish to withdraw.

However, EFYDIS may defer reimbursement until actual receipt of the goods or until the Customer has provided proof of shipment of the goods, whichever comes first. Reimbursement will be made by the same method of payment used for the original order.

The customer is responsible for return shipping costs. In the event of a partial return of the order, shipping costs will not be reimbursed.